Information Security

At FSG Bank, security is our top priority.


Our commitment to you:

Guarding your identity .

Guarding your information .

Guarding your money .



Anti-virus Isn't a Software

It's a mindset. Take a look at these simple suggestions for developing the right anti-virus attitude.

  1. Watch out for files from strangers. If you don't know the sender, don't open it.
  2. Update your anti-virus software. The software is an important part of the mindset. Viruses are built to find gaps in older software. That's why updated anti-virus versions are key. Make software updates a regular practice.
  3. Suspicious subject line = suspicious file. Even if you know the sender, you may be receiving something from a hacked account. If the subject line looks shady, don't touch the file.
  4. Back up your files. Because an attack can still happen to the most cautious of us. You'll save yourself a lot of hassle by having a backup.
  5. Always err on the side of caution. If in doubt, leave it alone. If you ever have a question on something you received "from FSG Bank," don't touch it until you call Customer Care at 855-693-7422. We'd rather you be cautious than compromised.


Our Security Process

Steps we take every day:

There's no shortage of attackers trying to access your personal and financial information.

More common hacking and identity theft strategies include:

. . . and they are quickly developing more methods.

But . . .

FSG Bank’s multilayer approach in our online banking security protects your personal and financial information.

How?

By using established security standards and best practices from the information security industry. These security measures include:

  • Strong sign-on requirements
  • A dynamic Secure Access Code entered after the username and password .
  • Account lockout procedures
  • Encrypted transmission of information through Secure Socket Layer (SSL)-supported browsers
  • Confidentiality and privacy agreements required from vendors and other third parties who handle our customers’ personal information
  • Monetary limits for online banking transactions*
  • Bans on employees creating, modifying, or deleting any customer bill payment transactions
  • IBM Trusteer Rapport offered free to our customers
  • Internal and external audits to ensure proper security controls are in place

*Limits allows no more than $10,000 per transaction and no more than $20,000 overall in daily transactions to be withdrawn from an account.


What you should do:

It's a highly mobile world, and we need specific guards in place for our mobile security. Take a look at our 11 Tips for Mobile Security and see how to protect yourself better .


Further minimize your risk of falling victim to fraud.

  • Download IBM Trusteer Rapport from our website
  • Download and maintain current versions of antivirus software and anti-malware software.
  • Run virus definition updates and scan your PC, tablet, and mobile phone regularly.
  • Use personal firewalls on your computer
  • Update your computer and install security patches regularly
  • Make sure your connection to FSG’s online banking is secure. The web address should start with “HTTPS” and you should see a closed padlock (though this may vary by browser).
  • Use strong passwords .

For recommendations on how to secure your home or business network, click here to read Best Practices from the National Security Agency (NSA).